Privacy Policy for Zeem App

This Privacy Policy describes how Zeem ("we," "us," or "our") collects, uses, shares, and protects personal information collected from drivers and users of the Zeem mobile application ("the App"). By using the Zeem App, you agree to the terms outlined in this Privacy Policy.

  1. Information We Collect
    • Driver Information: When you register as a driver on Zeem, we collect personal information such as your name, contact details, driver's license information, vehicle details, insurance information, and payment information.
    • Customer Information: When you interact with customers through the App, we may collect customer information including delivery details, location data, and communication history.
    • Automatically Collected Information: We collect certain information automatically when you use the Zeem App, such as device information, IP address, location data, and usage analytics.
  2. Use of Information

    We use the collected information for the following purposes:

    • To provide and maintain the Zeem App and delivery services.
    • To communicate with drivers and customers regarding delivery orders and updates.
    • To process payments and provide financial transaction-related services.
    • To improve our services and customize the user experience.
    • To comply with legal and regulatory requirements.
  3. Background Location Access

    1. Purpose of Background Location Access

    Our app, Zeem, requires access to your location in the background to provide continuous location tracking for our ride-sharing services. This functionality is essential for ensuring the safety and efficiency of our service, allowing us to offer:

    • Real-time ride tracking: To provide accurate and timely updates on the location and status of your ride.
    • Safety monitoring: To ensure your safety by continuously monitoring the ride and being able to respond quickly in case of emergencies.
    • Route optimization: To help our drivers find the best routes and provide the most efficient service possible.

    2. How We Use Background Location Data

    The background location data we collect is used solely for the purposes mentioned above. Specifically, we use this data to:

    • Track the real-time location of both drivers and passengers.
    • Send location updates to both parties involved in the ride.
    • Improve our routing algorithms to enhance service efficiency.
    • Provide emergency assistance if needed.

    3. Data Protection and Privacy

    We are committed to protecting your privacy and ensuring that your location data is used responsibly. We have implemented the following measures to safeguard your data:

    • Data Minimization: We only collect the location data necessary to provide our services.
    • Data Security: We use industry-standard security practices to protect your data from unauthorized access, disclosure, or misuse.
    • Anonymization: Where possible, we anonymize location data to further protect your privacy.

    4. User Control

    You have control over your location data and can manage your permissions at any time. You can:

    • Grant or Revoke Permissions: You can grant or revoke location access permissions through your device settings.
    • Access and Delete Data: You can request access to the location data we have collected about you and ask for it to be deleted if you no longer wish to use our services.

    5. Data Retention

    We retain your location data only for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Once the data is no longer needed, we securely delete or anonymize it.

    6. Changes to This Policy

    We may update this section of our privacy policy from time to time to reflect changes in our practices or regulatory requirements. We will notify you of any significant changes and seek your consent where required.

  4. Sharing of Information

    We may share your information with third parties in the following circumstances:

    • With customers to facilitate delivery services and updates.
    • With payment processors to process transactions.
    • With service providers who assist in operating the Zeem App and providing support services.
    • With legal or regulatory authorities if required by law.
  5. Data Retention

    We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. This may include retaining certain information for accounting, legal, or compliance purposes.

  6. Security

    We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure.

  7. Your Choices
    • You can review and update your personal information through the Zeem App settings.
    • You can choose not to provide certain information, although this may limit your ability to use certain features of the App.
  8. Contact Us

    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at pr@zeem.sa

  9. Updates to Privacy Policy

    We may update this Privacy Policy from time to time. Any changes will be reflected on this page, and we encourage you to review this Privacy Policy periodically.